How can we help you?
We are here to help you and have designed this page to assist you quickly and efficiently:
Popular Questions (FAQs)
You can easily place a new order by clicking on the "Add to Cart" button for any item that you wish to order. Once items are added to your cart you can Checkout and complete your order within a few quick and easy steps.
Note: We currently do not take orders on the phone. All orders have to be placed online on the Whizz website.
We do not accept cash on delivery. However you can use your credit card or debit card. All purchases are 100% secure on our website as we ensure that all information about your payment is secured with SSL. In fact you are also protected automatically by your bank when you use your card for payment since all banks and credit card providers offer full consumer protection which protects you from fraud.
We also have an excellent returns policy so that you can return an item if the need arises.
Should you wish to use cash, you can obtain a prepaid internet shopping card at various banks, supermarkets and petrol stations around the United Arab Emirates.
Whizz.ae is a full E-Commerce company. We do not have a physical shop although we have our warehouse where our products are stored. The reason for this is that we can save costs of owning physical stores and pass on the savings to our customers like you which means you get your products cheaper and faster from the comfort of your own home or office.
Yes, there are three ways to track your order:
- Click on Track Your Order
- Login to your Account to track your order.
- You will also receive updates by email about the status of your order.
You can click here to track your order
Depending on the items ordered, your order may be delivered within 2 - 3 days whereas some items may take 7 - 14 days for delivery. Upon purchase the estimated delivery date will have been mentioned for each item.
You can click here to track your order
Depending on the items ordered, your order may be delivered within 2 - 3 days whereas some items may take 7 - 14 days for delivery. Upon purchase the estimated delivery date will have been mentioned for each item.
You may be able to cancel your order until we have prepared the items and charged your card (usually between 2 to 5 hours from placing the order). Orders cannot be cancelled after your card has been charged. Use our Contact us form to request a cancellation.
You can track your order here. It's very rare but sometimes things can go wrong, and if your parcel has not arrived as expected please accept our apologies. Some orders can take between 7 - 14 business days.
If your parcel is more than 2 days after the estimated delivery date, please contact us by clicking here..
Track your order
Need more help?
Before you go to the trouble of calling or emailing us, if you have a general query please try searching our FAQs to find the answer since that may answer your question quickly without having to wait for our response.